Complaints

When gambling at any online casino, you might experience some issues. If that happens, you are entitled to make a complaint with official government regulatory bodies that issue licences or an independent regulatory body, such as AskGamblers.

If you are experiencing any issues with Betinia regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.

As it is important for us to be transparent, Betinia has joined AskGamblers circle of trust. We urge players who have complaints to post them publicly via the unique AskGamblers Casino Complaint Service.

To encourage both our casino and the player to solve a potential issue as quickly as possible, there is a timer installed, so actually each party has 96 hours to respond. Failure of each party to do so within the given timeframe will result in the closure of the complaint. Hopefully, it won’t come to this, but if it does, we are willing to do our best to resolve all issues in the best possible way.