Help Center

Privacy Notice

Last updated: 01/15/2025

Introduction

Jersix LLC, along with its direct and indirect subsidiaries and parent companies (collectively, “Jersix,” Betinia,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Notice (the “Notice”) describes how we collect, use, disclose, and safeguard personal information in connection with our online and offline services, including our website (swiper.com), mobile application, social media platforms, customer support channels, and any other digital or physical interactions where this Notice is referenced (collectively, the “Services”). We process personal information in compliance with applicable U.S. laws, including but not limited to the New Jersey Data Privacy Act, the Federal Trade Commission Act (FTC Act), and any other relevant federal or state laws governing data protection, gambling, and consumer privacy.

(Effective January 15, 2025) We comply with the New Jersey Data Privacy Act (NJDPA), which grants New Jersey residents specific rights over their personal data, including the ability to opt out of certain processing activities and to appeal decisions regarding their requests. We also comply with any other applicable federal and state privacy and consumer protection laws.

Your Consent

By accessing or using our Services, including visiting our websites, placing bets, managing your account, or engaging with us in any way, you expressly acknowledge and consent to the collection, use, processing, disclosure, and retention of your personal information in accordance with this Notice. If you do not agree to this processing, please refrain from using our Services or providing your personal information.

The Services are intended for individuals located in New Jersey. However, your personal information may be processed or transferred outside of New Jersey. By using the Services, you consent to such transfers, subject to applicable laws.

Table of Contents

  1. Personal Information We Collect and How We Collect It
  2. How We Use Information
  3. Disclosures of Personal Information
  4. Advertising and Tracking Technologies
  5. Use of Biometric Data
  6. Minors and Prohibited Users
  7. Your Privacy Rights and Choices
  8. Data Retention and Security
  9. Contact Us
  10. Links to Other Sites
  11. Changes to This Notice

Personal Information We Collect and How We Collect It

For the purposes of this Privacy Notice, “Personal Information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.

We collect various categories of Personal Information to create and manage your account, provide our Services, and meet our legal and regulatory obligations. The table below outlines these primary categories:

Category Description
Account Data Name, date of birth, email address, residential address, phone number, IP address, language, password, social security number/passport/taxpayer identification number, identification/passport details, mobile account number, zip code, city, precise geolocation, country, username, and gender.
Identity Verification Data Information used to comply with Anti-Money Laundering (AML), Know Your Customer (KYC), fraud detection, and risk assessments, such as proof of address, profession, employment history, expected and actual income levels, source of funds/wealth, selfies/photos, bank statements, tax information, records of criminal convictions, Politically Exposed Person (PEP) status, sanctions screening, proof of bank account ownership, biometric data (including facial recognition, fingerprints, or other biometric identifiers used for identity verification and security purposes), and data collected in relation to multi-factor authentication (MFA), such as device identifiers, authentication logs, and any additional verification factors used to secure access to accounts or services.
Transactional Data (Financial and Gameplay) Bank account details, credit card details, payment instrument details, deposit and withdrawal records, chargebacks, date/time/status of financial transactions, real and bonus account balances, betting and gameplay history (including games played, bets/wins, session duration), event outcomes, and other banking or financial related information.
Communication Data Support tickets, chat transcripts, email transcripts, voice or video call recordings, survey responses, and other forms of customer feedback.
Device and Usage Data Date and time of log-ins/log-outs, IP addresses, device identifiers, operating system, browser type/version/settings, login location, time zone, cookies, pixels, web beacons, and other tracking data, any other technological information provided to us, as well as preferred channels used to access our Services.
Marketing and Preferences Data Marketing communication preferences (such as opt-ins or opt-outs), updates to those preferences, and inclusion or exclusions in marketing lists.
Responsible Gambling Data Self-exclusion details, Responsible Gambling (RG) risk scores, interaction history, and any other information indicating potential problematic gambling behaviors.

We collect Personal Information from multiple sources to deliver and personalize our Services, as well as to fulfill our legal obligations. Some of the information is provided directly by you, such as when you create or manage your account, make deposits or withdrawals, or contact customer support. We also gather Personal Information from publicly available sources and third-party databases or entities (e.g., fraud prevention agencies and regulatory bodies) for identity verification, fraud detection, responsible gambling, and anti-money laundering compliance. Furthermore, we automatically capture certain information, often referred to as Usage Information, through cookies, web beacons, and similar tracking tools while you interact with our content, websites, or mobile applications. Finally, if you are referred to our platform by another user (for example, via a “Refer a Friend” program), we may receive basic contact information about you for referral purposes.

How We Use Personal Information

We use your Personal Information for a variety of business and operational purposes to provide, improve, and protect our Services, as well as to meet our legal and regulatory obligations. These purposes include:

Purpose Description
1. Service Provision We use your Personal Information to create, maintain, and enable your user account, allowing you to place bets, play games, and access our platform features. This includes validating your credentials, facilitating your transactions, and ensuring uninterrupted access to the Services.
2. Customer Support & Communication We respond to your inquiries, troubleshooting requests, complaints, and feedback. We also send important notices about security updates, Service availability, or technical issues that could affect your account or the overall user experience.
3. Service Security & Functionality We monitor and maintain our platform’s stability, detect security incidents, and prevent unauthorized access. This involves using data for testing, system patches, network optimization, and fraud detection to keep our Services safe and reliable. To enhance account security, we implement two-factor authentication (2FA) and may send text messages (SMS) to verify user logins, protect against unauthorized access, detect suspicious activity, and protect you against potential fraud.
4. Analytics & Service Improvement We collect and analyze usage trends (e.g., pages visited and session duration) to refine existing features, create new offerings, and continually improve the performance and user experience of our platform. This may include aggregated or de-identified data for research and development.
5. Responsible Gambling & Risk Management We implement controls to detect and prevent potential gambling-related harm, such as self-exclusion, verifying user-provided information for risk assessment, and monitoring gameplay for suspicious activity (e.g., unusual betting patterns, payment fraud).
6. Legal Compliance We fulfill applicable legal obligations (e.g., AML, KYC checks, age verification, or fraud prevention measures) and maintain necessary records as required by state or federal regulators. We may also share information with government authorities or law enforcement upon request of such regulators or law enforcement personnel.
7. Marketing & Communications We send you promotional offers, newsletters, updates, and surveys. You may receive these communications via email, SMS, push notifications, or any other communication method you have consented to. If you wish to opt-out, you can do so at any time using our unsubscribe links or by contacting us directly.
8. Social Features With your consent, we may facilitate social interactions, such as linking your social media accounts, enabling “Refer a Friend” programs, or allowing you to share achievements on social platforms. This may also include personalized content or offers you choose to share publicly.
9. User Profiling & Personalization We analyze your in-platform behavior (e.g., betting history, browsing patterns) to tailor recommendations, promotions, or targeted content. You may manage certain aspects of this personalization by adjusting your preferences or opting out of specific marketing channels.
10. Legal Actions & Dispute Resolution We investigate and resolve disputes, regulatory inquiries, or complaints involving your account or use of our Services. This may involve disclosing relevant data to courts, regulators, or opposing parties in legal proceedings, subject to confidentiality and other legal protections.
11. Business Operations & Transactions We conduct internal audits, manage corporate records, and facilitate potential mergers, acquisitions, reorganizations, or other corporate transactions. In such cases, your information may be transferred as part of the overall business assets, subject to appropriate confidentiality obligations.
12. Additional Uses We may use aggregated or de-identified information for research, analytics, or other lawful business purposes. If we intend to use your Personal Information for any unlisted purpose, we will notify you or obtain your consent if required by law.

Opting Out or Limiting Certain Uses

If you wish to opt out of receiving marketing communications, you can do so via the unsubscribe link in any promotional message or by contacting us through the details provided in the “Contact Us” section of this Notice.

For further details on how we protect and manage your personal information, please refer to the remaining sections of this Privacy Notice.

Disclosures of Personal Information

We may disclose your Personal Information to the following categories of recipients to operate our Services, comply with legal obligations, and enhance your overall experience. Whenever we share your information, we require that recipients adhere to appropriate confidentiality and security measures. By accepting this Privacy Policy and using the Website, Application(s), or Services, you authorize Us to share your Personal Information or associated data with third-parties as outlined below.

  1. Internal Teams and Affiliates: We share your Personal Information with our authorized employees, contractors, agents, affiliates, and subsidiaries within our corporate group or associated with our parent company. Access is strictly limited to those individuals who require it to perform their duties.
  2. Vendors and Service Providers: We engage various third parties who perform functions necessary for the delivery, security, and improvement of our Services:

    3. 2.1 Identity Verification Vendors: We may share your full name, date of birth, address, and identification information with trusted providers such as GeoComply and GEOID to confirm your identity, detect and prevent fraud, or facilitate account registration. You can learn more about how these vendors handle Personal Information by visiting their privacy policies - Geocomply Privacy Statement.

    2.2 Game, Casino, and Platform Providers: We share limited data with additional game developers, casino, and platform partners to offer you our services. These partners receive only the information necessary to ensure smooth gameplay, fulfill regulatory obligations, and address any in-game technical or customer support issues.

    2.3 Kambi: We partner with Kambi to support sports betting and facilitate bonus programs and group-based rewards. For these specific features, Jersix and Kambi may act together to determine how your personal information is processed. In order to monitor and manage betting activity, Kambi may access information such as your betting history, account details, device data, and any risk profiles or limits assigned to your account. We maintain agreements to coordinate data subject requests, such as access or deletion requests, whenever we jointly control your Personal Information. For more information on Kambi, you may read their Privacy Notice.

    2.4 Customer Support Providers: External support teams may access your account details to assist with inquiries, troubleshoot technical problems, and ensure high-quality service.

    2.5 Payment Providers: We use secure payment processors to handle deposits, withdrawals, and other monetary transactions. In some instances, KYC or other relevant data may be shared to verify and authorize transactions in compliance with legal and regulatory requirements.

    2.6 Email & SMS Providers: These services facilitate our communications related to your account, promotional campaigns, and essential service updates.

    2.7 Social Media & Digital Platforms: Personal Information can be disclosed with your consent to enable social sharing, log-in integrations, or advertising campaigns. Please note that you are solely responsible for your use of any social media and digital platforms, and you should review each platform’s terms of use and privacy policy.

    2.8 Analytics Providers: Companies like Google Analytics or other analytics tools use cookies to help us understand user interactions and improve service performance.

    2.9 Security and IT-Related Providers: Hosting, cybersecurity, and infrastructure support partners maintain and protect our IT systems and data.

    2.10 Other Providers: We may share data with third parties providing legal, auditing, fraud detection, or marketing services necessary for our operations.

  3. Business Transactions: In the event of a change in ownership or business structure, such as a merger, acquisition, reorganization, or sale of assets, your Personal Information may be transferred to relevant parties. Any acquiring entity or partner will be required to handle your data in accordance with this Privacy Notice and applicable privacy laws.
  4. Advertising and Marketing Partners: We partner with advertising networks, affiliate marketers, and promotional agencies to deliver targeted promotions, remarketing campaigns, and personalized offers based on your interests. These partners help us optimize marketing efforts across email, web, mobile, and other channels. We may share hashed information with advertising companies and social media platforms, which may be used to provide you with relevant advertisements. Cookies and tracking technologies may be used on our Services to allow us and our business and advertising partners to collect, use, and disclose information to display relevant advertisements on our Services.
  5. Legal Advice: We also may need to share your information with professional advisers, including lawyers, auditors, bankers, insurers, and consultants, in order to obtain advice or other professional services. Such advisers are bound by confidentiality and prohibitions against disclosure.
  6. Other Disclosures: We reserve the right to disclose your Personal Information under certain circumstances where we believe, in good faith, that such disclosure is necessary to: (i) comply with applicable laws, regulations, or legal processes such as discovery requests, subpoenas or court orders; (ii) respond to or cooperate with any lawful investigation; (iii) protect or defend our rights or property, or the safety of our users and third parties; (iv) investigate or prevent potential violations of law, this Privacy Notice, or our terms and condition; or (v) respond to emergencies that pose a risk of serious harm. In some cases, we may be legally or contractually prohibited from notifying you of such disclosures. You also authorize us to share information about your account, including contact details, transaction history, communications, and linked financial instruments, with our agents, regulatory authorities, or self-regulatory bodies when we reasonably believe it is needed for investigations into matters such as money laundering, fraud, or other unlawful activities that could expose us or third parties to legal liability.
  7. Deletion Notice: Please note that we are required by regulation (see specifically, N.J.A.C. 13:69 O-1.8(d)) to maintain your data on file for a minimum of ten years. Although you can request account closure at any time, we are unable to delete certain historical patron data unless specifically authorized.

Interest-based Advertising

We partner with external companies that assist us in marketing our Services on third-party websites and applications. These companies may use cookies, and mobile identifiers including but not limited to Apple IDFA, Google/Android Advertising ID, and similar technologies to collect information about your online activities over time and across different websites and apps. This enables them to deliver adverts that may be more relevant to you on our websites, apps, and elsewhere. Additionally, these tools may help us and our advertising partners measure the effectiveness of our advertising campaigns, gauge user preferences, or tailor adverts across multiple devices.

If you do not want the Services to collect information through the use of cookies, you can set your web browser to reject cookies from the Services. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Please note that this sort of opt-out may be browser and/or device specific. Please also note even if you choose to remove your information or opt-out, you may still see advertisements while browsing online. However, the advertisements may be less relevant to you and your interests.

Please note that if you reject or block cookies from the Services, the Services may not function as intended.

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. For more information, visit www.allaboutdnt.org.

We also honor universal opt-out signals for targeted advertising when detected by your browser or device settings, as mandated by the New Jersey Data Privacy Act.

Use of Biometric Data

We may collect and process biometric data such as facial scans, fingerprints, or similar identifiers, to facilitate identity verification and enhance security. For example, we may request a “selfie” or scan of your government-issued identification (e.g., driver’s license) to confirm your identity and comply with legal or regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations. We work with trusted third-party vendors (e.g., GEOID and Geocomply) who perform these checks on our behalf. In some instances, these checks may involve comparing biometric data from your photo ID with a selfie or live video and reporting back to us whether a match is confirmed. These vendors may store or otherwise process your biometric data in accordance with their own privacy policies, which we encourage you to review. Biometric data used for verification is typically retained for one (1) year since your last interaction with the identity service provider. Where required by applicable law, we will seek your consent before capturing or processing biometric data. You may decline to use biometric verification, but this may limit our ability to verify your identity or grant you access to certain features of our Services.

Minors and Prohibited Users

Our Services are not intended for anyone under 21 years of age. We do not knowingly collect or maintain Personal Information from individuals under 21. If we discover that a minor has provided us with Personal Information, we will take reasonable steps to investigate the cause and then delete such data, unless we are legally required to retain it. If you are a parent or legal guardian who believes that a minor has provided Personal Information to us, please contact us immediately using the details in the Contact Us section.

Certain other individuals may also be prohibited from using our Services under New Jersey laws or our internal policies. We reserve the right to terminate or restrict any account that violates these restrictions or other applicable legal requirements. If you are unsure about your eligibility or legal obligations, please review relevant New Jersey regulations or contact our support team for clarification.

Your Privacy Rights and Choices

As a New Jersey resident, you have certain rights regarding your personal data under the New Jersey Data Privacy Act and other applicable laws. This section explains your rights and how to exercise them.

  1. Right to Confirm Processing: You can request confirmation of whether we are processing your personal data.
  2. Right to Access: You can request access to the personal data we access to the personal data we process about you.
  3. Right to Delete: You can request deletion of personal data we collected from you, subject to certain exceptions permitted by law. For example, we may need to retain certain information to comply with legal obligations.
  4. Right to Correct: You can request the correction of inaccurate personal data we maintain about you. We will use commercially reasonable efforts to correct your data based on the information you provide.
  5. Right to Data Portability: You can request to obtain a copy of your personal information in a portable and readily usable format that allows you to transmit the data to another entity without hindrance.
  6. Right to Opt-Out: Where applicable, you have the right to opt out of (a) targeted advertising; and (b) profiling decisions that produce legal or similarly significant effects on you.
  7. Right to Consent for Sensitive Data Processing: Where applicable, for certain processing sensitive data, including Precise Geolocation Data, Biometric Data, and certain Financial Data, we are required to obtain explicit consent. This means we will not collect, use, or disclose such data without first obtaining your informed and explicit agreement.
  8. Universal Opt-Out Mechanisms: We honor recognized user-enabled global privacy signals and other universal opt-out mechanisms for targeted advertising or sale of personal data, as required by the NJDPA within six months of its effective date (i.e., by July 15, 2025).
  9. Right to Appeal a Denial of Your Request: If we deny your request, you have the right to submit an appeal for a second review. Instructions for submitting an appeal will be provided in response to your original request. The appeal request shall be submitted to dpo@nj.betinia.com.

If you would like to exercise your rights mentioned in the section, please contact us at: support@nj.betinia.com or dpo@nj.betinia.com. To protect your personal information, we may require additional information to verify your identity. We will respond to verified requests within 45 days, with a possible 45-day extension when reasonably necessary. We will notify you of any extension within the initial 45-day period.

Please be aware that only you, or someone legally authorized to act on your behalf, may make a request related to personal information collected about you. To designate an authorized agent, the authorized agent must provide sufficient information that allows us to reasonably verify that they have been authorized by you to act on your behalf.

Data Retention and Security

We employ appropriate administrative, technical, and physical measures including but not limited to data encryption, secure servers, and access controls, to protect your Personal Information from unauthorized or unlawful access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet or method of electronic storage is completely secure or error-free, and we make no representation as to the efficacy or appropriateness of these measures. We take our obligation to protect your Personal Information seriously and strive to maintain security measures that help prevent unauthorized access or disclosure. However, in the event that a data breach or other security incident affecting your Personal Information occurs, we will comply with applicable legal requirements regarding notification. This may include notifying you via email, postal mail, telephone, or other means permitted or required by law. If we are unable to contact you directly (for example, if your contact information is out of date), we may post a prominent notice on our website or through other channels. We will never request sensitive details such as passwords or payment information via email, text message, or unsolicited phone calls. If you receive a suspicious communication purportedly from us, do not click on any links, reply with personal information, or take other actions without first verifying the source.

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law, to comply with accounting or reporting obligations, or to resolve disputes. When determining how long to keep your information, we consider the duration of our ongoing relationship with you, the provision of our Services to you, and any applicable legal obligations. If we no longer require your information, or if retention is no longer necessary, we either securely delete or anonymize it according to our internal policies and applicable legal requirements.

Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: dpo@nj.betinia.com or support@nj.betinia.com

Address: 349 Kinderkamack Road, Westwood, NJ 07675.

Links to Other Sites

Please note that this Privacy Notice does not apply to the privacy practices of third parties, including our service providers, marketing partners, or other external platforms, even if their services appear to be branded as, or provided on behalf of, Jersix.

When you interact with a third-party website or service through links on our platform, any information collected by that third party is governed by its own privacy policy. We do not control, endorse, or assume responsibility for the privacy and security practices of these third parties. We encourage you to review their privacy policies carefully before providing any personal information or engaging with their services and we are not responsible for any deliberate, unintentional, or otherwise unauthorized dissemination of your data from third-parties.

Changes to This Notice

We may modify this Notice from time to time to reflect changes in our practices, services, legal obligations, or other operational needs. If we make material changes to how we process your Personal Information or your rights under this Notice, we will notify you by appropriate means, such as: updating the "Last Updated" date at the top of this Notice; posting a prominent notice on our website or within our platform or sending you a direct notification, such as an email, as required by applicable law.

The updated Privacy Notice will be effective as of the time of posting, or such later date as may be specified. Your continued use of the Services after any changes are implemented constitutes your acceptance of the updated Notice. We encourage you to review this Notice regularly to stay informed about how we handle your personal information.

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