Patron Protection

Player safety and security is the number one priority at Betinia; for more information on this topic, please see the following guidance on how Players can protect themselves. Betinia Uses Secure Sockets Layer (SSL) with your Web Browser to keep your interactions and details with our site secure.

Responsible Gambling

We are committed to offering our services safely.

If you or someone you know has a gambling problem and wants help, call 1-800-Gambler.

Services are also available via online chat at www.800gambler.org.

For more information on Responsible Gambling please visit our Responsible Gambling section here.

Customer Support

Our dedicated Customer Support Team is consistently available and ready to assist you at any time, providing comprehensive support around the clock, 24 hours a day, 7 days a week, to help address any questions, concerns, issues, or inquiries you may have regarding our services

• Live Chat: Instant support directly on nj.betinia.com (accessible via the chat icon during your session).
• Email: You can reach us by sending a message to support@nj.betinia.com
• Phone Number: You may also contact us by calling +1 866 588 9720

Security: Login Protection

To improve security, you can choose between two authentication methods:

• PIN: You can create a PIN during account registration that will be connected to your device. You must then enter this PIN into the required field every time you want to log in from that device.
• Username and Password with OTP: After entering your username and password, a One-Time Password (OTP) will be automatically generated and sent to your registered mobile device. You must enter this OTP to complete the login process.

You can select your preferred strong authentication method each time you log in.

You will also be asked to set up strong authentication if you attempt to access your account from a new device. If you receive an OTP notification and did not attempt to access your account, contact our Support team immediately.

PIN and Password Recovery and Management:

If you have forgotten your PIN or password or need to change it, you can use:

• "Forgot PIN" option on the login page. An OTP will be delivered to your mobile device. After you validate it, you can set up a new PIN for that device.
• "Forgot Password" option on the login page. A password reset link will be sent to your registered email address. After you set the new password, an OTP will be delivered to your mobile device. Once you validate it, your new password will be active.

You can also change your PIN or password at any time through your account settings after logging in.

Account Access & History

Remember that account security starts with keeping your information private.

Do Not:

• Share your details.
• Click on the ‘Remember Me’ settings if you use a shared computer.
• Leave your computer unattended if you are still logged in to your account.
• Let anyone else use your Betinia account.

Always:

• Set your computer and mobile device to Auto-Lock after a short time of inactivity to prevent unauthorized use.
• Comply with the gaming regulations for your country of residence.

Members are strictly prohibited from allowing any other person to access their account. If you believe your account has been compromised, you must notify us immediately via support here: support@nj.betinia.com.

You are able to access your account statement and game history at any time by selecting any of the links below or by contacting Support via live chat or by sending an email to support@nj.betinia.com.